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Customer Care

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

By using the site you agree to accept the following terms and conditions. A contract between vinntry.com and the customer will exist once an order has been accepted, processed, dispatched and received.

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Company details

This site is owned by Vinntry.

 

Disclaimer

To the fullest extent permitted at law, Vinntry is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, Vinntry does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Vinntry nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Vinntry does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Vinntry, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

 

All images shown on the web site are the property of Vinntry and its registered owner. Where distributed all images must be attributed and credited to Vinntry. 

 

Vinntry will not refund towards orders marked as delivered with a Royal Mail / courier tracking number and proof of postage. Vinntry will also not be responsible for any parcels missing where a third party has been nominated by you to accept the parcel on your behalf. It is also your responsibility to ensure your address is correct at the time of purchase. Please check all details before payment. 

 

Vinntry is happy to offer refunds for all full price online purchases. Please email customercare@vinntry.com within 14 days of you receiving the item to request a refund. All original Vinntry and Vinntry Evening tags must still be attached for a refund to be accepted.

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You are responsible for covering any return shipping costs and ensuring it gets back to Vinntry safely. Once we have received the item back and it’s been checked we will refund you the original amount minus the initial shipping costs or we are also happy to offer a credit to be used on the website. 

 

Vinntry does not take responsibility for any deliveries subject to customs charges or local sales tax.  

 

Vinntry does not take responsibility for any deliveries subject to quarantine checks which may be in place in certain countries. Please check with your local authority before committing to purchase.

 

In the event of a dispute it will be determined by the courts of England and Wales

Privacy & Safety

Vinntry is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks or where we have your express permission to do so.

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Your consent

 

We will not sell your name, address, e-mail address, credit card information or any of your personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Payment Methods

- Credit / Debit Cards
- PAYPAL

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